Operations Team Feedback Survey – External Note: This survey is completely anonymous and no personal details would be collected. The Operations (OPS) Team is very responsive to all the issues reported. * normally takes more than 24 hours normally takes less than 8 hours normally takes less than 4 hours normally takes less than 2 hours normally takes less than 1 hour normally takes less than 30 minutes The OPS team delivers complete, clear and easy to understand information on incidents and status. * 1 (Strongly Disagree) 2 3 4 5 6 (Strongly Agree) The OPS team works in a result-oriented way. * 1 (Strongly Disagree) 2 3 4 5 6 (Strongly Agree) The OPS team understands your requirements well regarding your need, the urgency and the expected approach. * 1 (Strongly Disagree) 2 3 4 5 6 (Strongly Agree) The requests to the OPS team are handled promptly. * 1 (Strongly Disagree) 2 3 4 5 6 (Strongly Agree) The resolutions provided by the OPS team meets all the requirements. * 1 (Strongly Disagree) 2 3 4 5 6 (Strongly Agree) The OPS team is always available for any operations related task. * 1 (Strongly Disagree) 2 3 4 5 6 (Strongly Agree) The data provided by the OPS team is complete. * 1 (Strongly Disagree) 2 3 4 5 6 (Strongly Agree) The data provided by the OPS team is with good data quality. * normally more than 24 hours normally less than 8 hours normally less than 4 hours normally less than 2 hours normally less than 1 hour normally less than 30 minutes The data provided by the OPS team is available in a performant way * 1 (Strongly Disagree) 2 3 4 5 6 (Strongly Agree) The OPS team understands the business language of its clients. * 1 (Strongly Disagree) 2 3 4 5 6 (Strongly Agree) All members of the OPS team share the same knowledge level when solving any issues. * 1 (Strongly Disagree) 2 3 4 5 6 (Strongly Agree) The OPS team regularly updates the tickets with the latest developments on the issues. * 1 (Strongly Disagree) 2 3 4 5 6 (Strongly Agree) All the members of the OPS team can be reached easily. * 1 (Strongly Disagree) 2 3 4 5 6 (Strongly Agree) Overall, you are satisfied with the work and the performance of the OPS Team. * 1 (Strongly Disagree) 2 3 4 5 6 (Strongly Agree) Which behaviour do you want the OPS team to improve on? * 1000 / 1000 Please share your feedback on this survey, if any? Ex: The Questions, The Evaluation Criteria and so on. 1000 / 1000 Submit
